B. Sc. Medialog
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B. Sc. Medialog
Briefly
With more than 15 years’ experience with digital configurations and projects, and an aptitude for digital platforms, I’m quick to master new programs, and I embrace learning new systems.
I always have the customer interest at heart, and my goal is to create holistic customer experiences, that gives great customer service, with minimal work for the customer. It is the same approach I have towards colleagues and partners. I want the people I meet to feel heard, seen and respected, I believe that will give us better results for all.
Communicating across departments is in my opinion key! Systematically sharing knowlege so everyone knows what is in the pipelines, using shared folders and emails keeps your company strong, even when employees go on vacation, take leave or quit.
Many of the projects I have worked on and introduced, have made every day tasks and user experiences easier and more effecient for both colleagues and customers. These are the types of projects that I love to work on!
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Trollbeads is the original beads-on-bracelets brand. Since 1976, our beautiful beads have grown in popularity all around the world, and today, we are a large global organisation.
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2019 - current position
My primary role involves planning, creating, and sharing content for Trollbeads HQ sites.
I push content I create to approximately 20 Trollbeads distributor sites, and provide the distributors tasks lists and guides and support their online efforts.
My responsibilities to begin with were creating content for static pages, events, and smaller product launches. The past two years I have assumed responsibility for all content on our HQ sites, including our main launches and front-page content.
I have managed content directly for various Trollbeads sites, primarily Denmark and the USA, and occasionally other countries when no distributor was in place, ranging from 6 months to a year.
Additionally, I conduct training sessions for Web Content Managers across our global markets and contribute to development projects for the site.
Platforms:
E-Commerce Coordinator
Coordinating, maintaining, optimizing and support for our www.trollbeads.com sites.
Create digital task lists for Web Content Managers for our global markets.
Development task, where we in our E-commerce/IT team create specifications, perform and coordinate tests and teach and create guides and manuals for the global market.
Platforms:
IT Project coordinator
(Maternity leave cover)
Coordinator, change manager and second level advisory role.
Making sure that errors on our business application platforms are dealt with in a swift manner both internally (the departments) and externally (system integrators).
Projects involving adoption of new platforms across the business.
Platforms:
"Nicole consistently demonstrates an ability to find innovative solutions to address challenges in our processes and platform."
Pernille Holt Pedersen
Trollbeads Head of E-commerce
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"Gennem hele sin ansættelse har Nicole udvist en høj grad af dedikation, kreativitet og professionalisme, hvilket har bidraget betydeligt til udviklingen af vores online tilstedeværelse og vores globale partnere."
Robin Aagaard
Trollbeads CEO
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"She effortlessly balances a strong work ethic with a friendly, approachable demeanour, making her a favourite among colleagues."
Richard McAlister
Trollbeads IT & E‑Commerce Manager
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Salesforce Commerce Cloud
Shopify
Ticketing systems
(Billetnet & Billetlugen)
Jira
Excel
Word
Powerpoint
Photoshop
Perfion
Navision
CSS
HTML
Native
English & Danish
Novice:
Spanish & German
I have developed most of my digital acumen in roles at DR, Shamballa Jewels, and Trollbeads, where I managed communications and identified requirements for both internal and external stakeholders, including CEOs, producers, developers, employees, and management.
I bring extensive experience in coordinating cross-functional tasks, defining and prioritising backlogs, testing solutions, and assessing needs. While I am structured and proactive, I also value and enjoy building the relationships essential for successful results.
Digital Project Manager (1-year maternaty leave cover)
Implementing a new Umbraco based internal and external ordering system with a built in Jewelry designer. The system was reliant on information from the company stock and financial system - C5.
I was in close contact with the CEO, developers, employees and retailers. The project was mostly agile and as Product Owner we used Atlassians JIRA Kanbanboard to communicate with our developers.
Responsilities
Compent, the developing company, won FDIH's prize for "Bedst e-merchant case - 2019". They have made a beautiful presentation of the case on their website along with a video: https://compent.dk/cases/shamballa-jewels/
Officiel titel: Assistent.
Over the years at DR I have implemented many solutions to improve the efficiency of our office. One initiative I am particularly proud of was the digitization of the classical subscriptions for the DR Symfoni Orchestra. The result was that tickets were received immediately after purchase. In the process, we also managed to successfully eliminate invoicing for the subscription. This reduced a considerable amount of heavy administrative workload.
In 2011, I played a primary role in the implementation of a new ticketing system following an EU bid process at DR. The transition was marked by an engaging and highly successful implementation process, resulting in increased online sales.
As the key individual responsible for the ticketing system and the creation of the majority of concerts, subscriptions, and offers, I collaborated closely with internal and external stakeholders, including producers, marketing teams, orchestra executives, and developers. Additionally, I served as the primary liaison with the ticket system provider throughout most of my tenure at DR.
Callcenter Callcenter
Booking and selling tickets over the phone and at concerts
2016-2017
2011-2016
Ticketing Operations Responsible
2011
Project-lead, implementation of new ticketing system
2004-2016
Ticketing Operations Tech.
2003-2004
Ticket sales
(student job)
2001-2003
(student job)
1998-2000
1996-1998
1996
6. months
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Sales assistent
Sales, window dressing, stock and cashier
Sales assistent
Toiletries: Sales, stock and cashier
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Ticket sales and bartending
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2002-2004 Aalborg Uni. CPH
Bachelor of Science, Medialogi
Medialogy is about human-computer interaction, interaction design, media technology, programming, sound, computer graphics, sensor technology, electronics, mathematics, human perception, statistics and cinematography
2001-2002 Copenhagen Technical School
Multimedie design
Multimedia design is about programming, User Interface Design (UI), User Experience Design (UX) and understadning business
Other
I enjoy singing and playing guitar, and even released an album with "Arman" in 2001, where I sang and composed. I am trying to learn Spanish with Duolingo.
When the weather permits, I enjoy playing disc golf in Valby park with my husband and our 2 kids.
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B.Sc. Medalogy
Digital Project Manager / E-commerce Specialist
tlf.: 42676020
Frederiksberg C
Danmark
Nicole Anna Stevns Fleming