With more than 15 years’ experience with digital configurations and projects, and an aptitude for digital platforms, I’m quick to master new programs, and I embrace learning new systems.

I always have the customer interest at heart, my goal is to create holistic customer experiences, that gives great customer service, with minimal work for the customer. It is the same approach I have towards colleagues and partners. I want the people I meet to feel heard, seen and respected, I believe that will give us better results for all. I thrive with varied assignments and collaborations.

Communicating across departments is in my opinion key, systematically sharing knowlege so everyone knows what is in the pipelines, using shared folders and emails keeps your company strong, even when employees go on vacation, take leave or quit.

Many of the projects I have worked on and introduced, have made every day tasks and user experiences easier and more effecient for both colleagues and customers. These are the types of projects that I love to work on!

I love digital projects

Where have I worked

Resume

Other

Nicole

Nicole Anna Stevns Fleming loves digital solutions that can simplify and enhance workflows and customer experiences

Briefly

Nicole Anna Stevns Fleming

B.Sc. Medialogi

Digital Project Manager /

E-Commerce Specialist

Digital Project Manager/Product Owner
(Maternity leave cover)      

Implementing a new Umbraco based internal and external ordering system with a built in Jewelry designer. The system was reliant on information from the company stock and financial system - C5. I was in close contact with the CEO, developers, employees and retailers. The project was mostly agile and as Product Owner we used Atlassians JIRA Kanbanboard to communicate with our developers.

  • Testing
  • Description of tasks and funktion
  • Primary contact for developers
  • Analysing touchpoints and workflow
  • Presentations
  • Video guide Material
  • Support
  • Status report

C‍‍ompent, the developing company, won FDIH's pize for "Bedst e-merchant case - 2019". They have made a beautiful presentation of the case on their website along with a video:

https://compent.dk/cases/shamballa-jewels/

Aug. 2016 - Aug. 2017

2003-2016‍‍

DR Koncerthuset
(former DR Butikken)

2001-2003

Official title: Assistant.
Responsibilities: Ticketing System 2011 - 2016 • Project-lead, implementation of new ticketing system 2011 • Ticket Setup 2004 - 2016 • Student job / ticket sales 2003 - 2004

I started my career with DR in the box office selling tickets part time during my student years. I was quickly tasked with the responsibility of managing the allocations for the concerts and getting the concerts created in the system. Later I created the concerts directly in the ticketing system. Over the years at DR I have implemented many solutions to improve the efficiency of our office. One initiative I am particularly proud of was the digitization of the classical subscriptions for the DR Symfoni Orchestra. The result was that tickets were received immediately after purchase. In the process, we also managed to successfully eliminate invoicing for the subscription. This reduced a considerable amount of heavy administrative workload.

In 2011, I played a primary role in the implementation of a new ticketing system following an EU bid process at DR. The transition was marked by an engaging and highly successful implementation process, resulting in increased online sales. As the key individual responsible for the ticketing system and the creation of the majority of concerts, subscriptions, and offers, I collaborated closely with internal and external stakeholders, including producers, marketing teams, orchestra executives, and developers. Additionally, I served as the primary liaison with the ticket system provider throughout most of my tenure at DR.

Callcenter employee (part time)

Booking and selling tickets over the phone and at concerts

1998-2000
Flying A

I enjoy singing and playing guitar, and released an album with "Arman" in 2001, where I sang and composed.

When the weather permits, I enjoy playing disc golf in Valby park with my husband and our 2 kids.

Sales assistent

Sales, window dressing, stock and cashier ‍‍

1996-1998

Sales assistent

Toiletries: Sales, stock and cashier ‍‍

1996 (six months)

Box office sale and bartender

Ticket sales ‍‍and bartending

What I have studied

Education

2002-2004

Aalborg Universitet, Cph

Bachelor of Science, Medialogy

Medialogy is about human-computer interaction, interaction design, media technology, programming, sound, computer graphics, sensor technology, electronics, mathematics, human perception, statistics and cinematography

2001-2002

Copenhagen Technical School

Multimedia design

Multimedia design is about programming, User Interface Design (UI), User Experience Design (UX) and understadning business

Courses and certificates

September 2017
(6 weeks)

Bigum & Co

Digital Marketing

The 6 weeks course covered topics like: SEO, Content marketing, E-mail marketing, Facebook and SOME marketing, Google Adwords, Google Analytics, UX, Conversion optimization, Strategic marketing

March 2016 (2 days)

ExcelExperten

Advanced Excel

The 2 day course covered topics like: Pivot, diagrams, filtering, security and funktions

April + October 2016
(2 + 2 days)

HK

Write good e-mails + Write correct danish

September 2017 (online)

LinkedIn

Basic Scrum

The course by Kelley O'Connell, covers the basic understanding of what scrum is and how you can start implementing it at work.

My time

My personality

I find it easy and fun to talk to people and making them feel seen and heard.

Helping others with anything slightly technical, makes me feel great, be it showing a function in a program or even fixing the christmas lights if they are on the fritz.

Finding elegant solution to complicated or different cases, is one of my favourite ways of being helpful.

Tech

  • Shopify
  • Salesforce Commerce Cloud
  • Ticketing systems
  • Perfion
  • Navision
  • CSS
  • HTML
  • Buisness Central
  • Excel
  • Word
  • Photoshop
  • Jira

Skills

Language

Native

  • Danish
  • Engilsh

Novice

  • Spanish
  • German

The softer kind

  • Team player
  • Outgoing
  • Thorough
  • Empathic
  • Indepentant
  • Business understanding
  • Relationship building
  • Flair for tech
  • Strategical - longterm
  • Trustworthy
  • Helpfull
  • Positive
  • Problemsolving

Write me a mail

Print friendly CV

ARMAN musik video for Maybe and Dream from 2001

Write me a mail

Where am I working

June 2018 -May 2019

IT Project Coordinator
(Maternity leave cover)      

Coordinator, change manager and second level advisory role. Making sure that errors on our business application platforms are dealt with in a swift manner both internally (the departments) and externally (system integrators). Projects involving adoption of new platforms across the business.

 

Platforms mostly used

• Salesforce Commerce Cloud (formerly Demandware)

• PIM, Perfion

• Umbraco (B2B)

• JIRA

• Zendesk

 

Example of projects

• Accessibility improvements to www.Trollbeads.com

• Mobile optimization

• B2B Platform

• Atomization of GDPR requests

Implementation of Relesys App

Novice

Expert

  • Dansk
  • English
  • Print friendly CV
  • Contact

E-Commerce Coordinator    

Coordinating, maintaining, optimizing and support for our www.trollbeads.com sites.

Create digital task lists for Web Content Managers for our global markets.

Development task, where we in our E-commerce/IT team create specifications, perform and coordinate tests and teach and create guides and manuals for the global market.

 

Platforms mostly used

  • Salesforce Commerce Cloud (formerly Demandware)
  • JIRA
  • Zendesk
  • Monday.com
  • Zmags
  • LinkedIn
  • Teams

E‑commerce Content & Development Specialist    

My primary role involves planning, creating, and sharing content for Trollbeads HQ sites.

I push content I create to approximately 20 Trollbeads distributor sites. I provide the distributors tasks lists and guides and support their online efforts.

My responsibilities to begin with were creating content for static pages, events, and smaller product launches. The past two years I have assumed responsibility for all content on our HQ sites, including our main launches and front-page features.

I have managed content directly for various Trollbeads sites, primarily Denmark and the USA, and occasionally other countries when no distributor was in place, ranging from 6 months to a year.

Additionally, I conduct training sessions for Web Content Managers across our global markets and contribute to development projects for the site. Platforms mostly used

  • Shopify
  • Salesforce Commerce Cloud
  • Photoshop
  • Perfion
  • Zendesk
  • Teams

  Trollbeads is the original beads-on-bracelets brand. Since 1976, our beautiful beads have grown in popularity all around the world, and today, we are a large global organisation.

June 2019 - 2021

June 2021 - Current

  • Danish
  • English
  • Contact
  • Print friendly CV
  • Recommendation